A. Tournament Lock Switch B. LS, DPAD, RS Switch C. SOCD LEDs D. SOCD Toggle E. View Button F. Share Button G. Menu Button H. Xbox Button I. Top Plate J. Pudding Keycaps K. HyperX Magnetic Switches L. USB-C Port M. RGB/ Profile Toggle N. Stand Feet O. USB-C to USB-A Cable
Use HyperX NGENUITY software to set button bindings, program macros, customise lighting, and access a library of presets.
After verification by the warehouse, your refund clears in 3–5 working days (possibly sooner, depending on your bank).
Tournament Lock LS, DPAD, RS Switch SOCD Toggle
We offer hassle-free returns. Contact shopeurope@hyperx.com (Mon-Thu 8AM-5PM, Fri 8AM-2PM GMT). See the Returns Policy page for details.
Email shopeurope@hyperx.com (Mon-Thu 8AM-5PM, Fri 8AM-2PM GMT) to initiate the return or refund process.
Power button Hold button for 3 seconds to power headset on/off Press button once to see the battery level status on the status LED The status LED will automatically turn off after 5 seconds to conserve battery life Charging the Headset It is recommended to fully charge your headset before first use. When charging the headset, the headset status LED will indicate the current charge status. *Headset will play a beep notification (hi-low-hi-low) when the battery level is less than 10%. Wired charging To charge the headset, plug the headset to a USB port with the included USB-C charge cable.
Ensure the Clutch Tachi Leverless Xbox Fighting Controller is not connected to your device. Wipe gently with a slightly damp, soft cloth (e.g., Micro ber cloth).
Contact the Technical Care team at uk.hyperx.com/pages/support to troubleshoot before making a return.
Open OMEN Gaming Hub → Lighting to set per-key and zone RGB on your OMEN keyboard, desktop, and compatible accessories, and sync effects across your gear.
You can return OMEN products within 30 days of delivery in original condition with all accessories. Start a return right here in chat or from your account — refunds go to your original payment method once we receive the item.
Visit the Your Privacy Choices page to opt out of data sharing and manage your privacy preferences: https://hx-stage.myshopify.com/pages/data-sharing-opt-out
We currently ship only to the United Kingdom. We do not ship to the Republic of Ireland, the Channel Islands, internationally, or to P.O. Box or BFPO addresses.
Email shopeurope@hyperx.com with the correct email address.
Let us know within 7 days: email shopeurope@hyperx.com with photos of the damaged box/product and a description. The team will provide next steps.
Sign up to the newsletter or follow HyperX on social media for notifications of future sales.
Once dispatched, you'll receive an email with shipping info including the tracking number.
Check status at parcelforce.com/track-trace using your tracking number from the order email.
Email shopeurope@hyperx.com (Mon-Thu 8AM-5PM, Fri 8AM-2PM GMT) to request cancellation.
Privacy Statement available at hp.com/gb-en/privacy/privacy.html.
Check status at parcelforce.com/track-trace. For further assistance, email shopeurope@hyperx.com (Mon-Thu 8AM-5PM, Fri 8AM-2PM GMT).
OMEN laptops and desktops include a 1-year limited hardware warranty. You can extend coverage with an HP Care Pack at checkout for accidental damage and longer protection.
Delivery typically takes 2–5 working days (estimates, not guaranteed). See the Delivery Information page for details.
Email shopeurope@hyperx.com (Mon-Thu 8AM-5PM, Fri 8AM-2PM GMT). You'll receive a return reference number and label. Print the label, stick it on the box, and drop it off within 5 days.
The email can take up to 10 minutes to arrive; check your spam folder. If it doesn't arrive, contact support via chat at uk.hyperx.com/pages/support.
Visit parcelforce.com/track-trace and paste your tracking number from your order email.
OMEN runs seasonal promotions and bundle deals on select laptops, desktops, and accessories. Sign in and I can surface offers you're eligible for, or check the deal badges on product pages.
Address changes not allowed after order acceptance. Use parcelforce.com/redelivery to arrange redelivery to a new address.
Check: code spelling, expiration date, product eligibility, no sale-item restrictions, minimum purchase met, and no duplicate codes applied.
Visit the HyperX NGENUITY software page at uk.hyperx.com/pages/ngenuity for download information.
At checkout, find the 'Gift Card or Discount Code' box and press 'Apply'. On mobile, tap 'Show order summary' to access the discount box.
Accepted payment methods: Amex, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, and Visa.
The order invoice is sent to your email address within 2 working days after order dispatch.
OMEN Gaming Hub is the free companion app to monitor performance, tune your system, customize RGB lighting, and optimize games. It's pre-installed on OMEN PCs and free from the Microsoft Store.
Check the 'Tech Specifications' section of the product page. For assistance, chat at uk.hyperx.com/pages/support or email shopeurope@hyperx.com.
Possible reasons: outdated contact details, insufficient funds, an expired card, or suspected fraud. Contact your card provider for assistance.
Standard shipping is typically 3–5 business days, with expedited options at checkout. You'll get a tracking link by email when your order ships — or ask me here for an update.